![]() ![]() I was even notified by CapitalOne that Mijie Andrade has accessed and continues to be involved with my account following the forgery! Completely unprofessional and extremely inappropriate. Mijie Andrade is still handling customer’s finances and is still responsible for customer accounts and loans. Mijie Andrade is still employed at the dealership and is still working as their Finance Manager. I was called “impatient” for not allowing them more time after re-bringing it to their attention. Absolutely nothing was done regarding a resolution during this time. I left the country for 8 days and had no contact with the dealership during that time. ![]() No progress is ever made toward a resolution unless I am in constant contact with the dealership to ensure it is being handled. The dealership is 100% not taking this issue seriously. ![]() Suddenly walked out in the middle of me speaking and stated “call your attorney and sue me” as he left the room. ![]() Tom was the first to exit the room in which the meeting took place. I was repeatedly called “demanding”, “impatient” and “unappreciative” by Tom Eysie prior to his abrupt exit from our in-person meeting. I am now fighting to have that falsified loan removed from my credit reports. I requested this document to supplement my credit bureau dispute. This was told to me when I requested documentation from him acknowledging the forgery. I have had the General Manager Tom Eysie say to me that I have “already been overcompensated for any inconvenience that this may have caused ”. However, once the dealership felt that they had done “enough” in terms of resolving the problem they were not shy about telling me as such. Tom originally acted apologetic and appeared as if he was going to be very understanding until there was a final resolution to this problem. Tom Eysie, the dealership’s General Manager, acknowledged that the signatures were forged by Mijie Andrade. I did not allow myself to be defrauded and because of this the dealership and Mijie Andrade were not criminally charged for completing a criminal act. The only reason I was not defrauded was because I caught the problem and identified the forgery so quickly. I was told that is because I did not lose any money due to the fraud. I brought this to the attention of Norwood Police who told me that criminal charges would not be brought against the dealership or Mijie Andrade because the elements of the crime were not met. Without any notice to me & without contacting me at all regarding the problem- Mijie Andrade took it upon herself to draft a new contract, fixing the dealership’s problem, and submitted an “updated” contract to CapitalOne after FORGING MY SIGNATURE throughout the entire contract!! My co-signers signature was also forged! This error benefited me & not the dealership. This was an error made by Mijie Andrade, the dealership’s Finance Manager. The dealership noticed an error with my original finance contract after it was signed and submitted to CapitalOne. After a lot of stress, long phone calls and immeasurable frustration, I learned the following: I drove off with my new car that same day.Ģ0+ days later I received notice from CapitalOne that my monthly payment went up by $40 a month. I had an overall positive experience when purchasing the vehicle and was approved for a monthly payment through CapitalOne financing that I was happy with. On I purchased a Jeep Compass from Central Jeep Chrysler Dodge RAM Fiat of Norwood located at 56 Boston-Providence Highway in Norwood. ![]()
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